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help

online shopping

promotion & promo code

1. How do I receive promotion updates from blivskin.com?
  There are a few ways to receive promotion updates from blivskin.com:
• By becoming our registered members
• By becoming our fans
2. What is a promo code?
  blivskin.com will be using promo code in certain promotion mechanism. Do check out our promotions under HIGHLIGHTS from time to time!
3. How do I use a promo code?
 
• There is a specific alphanumeric code associated with each blivskin.com online promotion that you can use to redeem upon checkout.
• There may be a minimum item purchase requirement. Enter this code in its entirety in the promotion code field on the cart information page during the checkout process.
• You will see the promotion reflected in your shopping cart. You may only use one promotion code per order per person.
• All promotion codes are available for a limited time, while stocks last and cannot be used once expired.
• These promotion codes are not redeemable for cash.
4. When is the ending date for all the online promotion?
  All online promotion ends based on stated date and time or while stocks last. All times are in GMT+8 hours.
5. Can I get the online promotion from the major pharmacy and beauty houses?
  All online promotions are available exclusively online via blivskin.com only, unless stated otherwise.
6. What if the item that I ordered is temporarily out of stock?
  If an item selected is temporarily out of stock at the time of your order, we will notify you on the availability soonest.

shipping and delivery

1. What is the shipping cost?
  blivskin.com offers FREE shipping on all orders with minimum purchase of USD24.00 from anywhere in the world.
2. Is there any shipping option for selection?
  blivskin.com standard shipping option is DHL Express Worldwide or DHL Global Mail Services.
3. Where do you ship to?
  We ship to anywhere in the world. However, several remote or rural areas and APO/FPO addresses may not be reached. Delivery is not available for P.O. Box addresses.
4. When and how will I receive my shipment?
  Most purchases are shipped out from our head office in Kuala Lumpur, Malaysia, by DHL. Delivery is within 5 business days upon order and payment confirmation. If the order does not arrive within the 5-day period due to temporary out of stock situation, we shall notify you on the new delivery date via email provided during registration.
5. What if my order hasn’t arrived in the estimated time?
  For every confirmed and processed order, there is a DHL Airway Bill Tracking Code attached in the email from blivskin.com. You may also login to your registered account in blivskin.com to check your DHL Airway Tracking Code. Click here to check your parcel status.
6. Important notice on Customs fees, duties or taxes.
  Our prices do not include Customs fees, duties or taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for Customs declaration.
7. Important notice on our order process.
 
Upon ordering Receive SALES RECEIPT from service@intl.paypal.com
Receive ORDER NOTIFICATION from blivskin.com
1 business day after order Payment Approved
Receive DELIVERY STATUS from blivskin.com		 Payment Not Approved
Receive FRAUD REPORT from blivskin.com
Within 5 business days Order received!

* Order received upon payment approval before 12pm (GMT+8) will be processed within the working day
* Order received upon payment approval after 12pm (GMT+8) will be processed the next working day before 12pm (GMT+8)

free samples

1. How do I receive free samples?
 
• There are few ways for you to receive our free sample:
 
• Upon purchase
You will receive one free sample with every product ordered from blivskin.com
• During free sample giveaway campaign
Check out our fanpage or signup with our newsletter for campaign and promotion updates!
 
• List of sample available:
 
• Off With Those Heads (3ml)
• Squeaky Clean (3ml)
• Oil Leviate (3ml)
• Got Me Covered (3ml)
• Shrink and Tighten (3ml)
• No Spots Bye Dots (3ml)
• Submerge Me (3ml)
• Drench Me (3ml)
• Quench Me (3ml)
• Shield Me (3ml)
2. Why is the sample that I requested is different than the sample that I received?
  Samples are limited and changes occasionally. Substitutions will be made for out-of-stock samples.
3. What can I do if I do not receive sample or sample that I received is damaged?
  Due to the limited nature of the free samples, we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with your purchased orders only.